Privacy Policy

B Phase Electrical
3/116 Old Bathurst Road, Emu Heights NSW 2750

1. Introduction

B Phase Electrical (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and manage your personal information.

2. Information We Collect

We may collect personal information directly from you or through third-party platforms such as Meta (Facebook and Instagram), including:

Your name, phone number, and email address
Your address and job location
Details of the electrical work or services you request
Information submitted through our website, enquiry forms, or Meta advertising lead forms

3. How We Use Your Information

We use your personal information for purposes such as:

Responding to enquiries and providing electrical services
Sending quotes, invoices, and confirmations
Customer service and follow-up communication
Marketing and remarketing (including via Meta and other digital advertising platforms)
Improving our services and advertising effectiveness

You may opt out of receiving marketing communications at any time by contacting us (see Section 7).

4. Disclosure of Information

We do not sell or rent your personal information.
Your information may be disclosed to:

Employees and contractors of B Phase Electrical (for service purposes)
Digital advertising providers (such as Meta) for remarketing campaigns
Third parties if required by law, regulation, or court order

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

6. Your Rights

Under the Privacy Act 1988, you have the right to:

Access personal information we hold about you
Request correction of any inaccurate or outdated information
Request removal of your personal information, subject to legal and contractual obligations
Opt out of direct marketing communications, including advertising campaigns

7. Contact Us

For questions, concerns, or requests regarding your personal information, please contact us at:

B Phase Electrical
3/116 Old Bathurst Road, Emu Heights NSW 2750
james@bphaseelectrical.com
0431 623 764